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 Frequently Asked Questions

Here is a link to the Palace Resorts explanation of All-Inclusive

You are free to arrive on whatever day of the week you would like restricted only by availability at the resort. We can book any stay 4 nights or longer. The best deals offered by the resorts, including additional member benefits you will get by using our membership, are for 7-night stays or longer.

When you book through you will get, at a minimum,  the black VIP member wristbands when checking in. This will give you all of the VIP member benefits at the resort.

To clear up a prevalent misconception, Palace Resorts policy is that NO Diamond member can transfer their Diamond benefits unless they are traveling to the same resort at the same time as their guests.

We are willing to travel to the same resort at the same time for groups of 6-9 couples. Sometimes we have availability for a smaller number of couples to join another small group that wants to go to the same resort at the same time. In this case you will receive all the benefits of a Diamond member.

Please see our Diamond Groups webpage for more information about our upgraded VIP and extensive Diamond benefits. Call us at 352-687-0333 to discuss details for your group travel as Diamonds.

As Diamond members we get the best benefits and upgrades available at Palace Resorts.
And we have several unique items negotiated into our specific contract. Our contract also gives us the lowest pricing available from Palace Resorts to members or to the public - even during their best sales! We get the same promotions offered to the general public (at a lower price) and we also get additional members-only benefits at the resorts. The combination of best pricing, promotions, and member benefits allows us to offer you the best deal - much more for far less!

When you price your Deluxe room type on Palace,,,, and, use the least expensive Resort view price. We will upgrade you to Ocean view at no additional charge if ocean view is available at the time of reservation - Garden view if Ocean view is not available, etc.

Here is a link to Palace Resorts official Activities and Amenities webpage. The activities and amenities may vary slightly by resort..

Typically, the resorts do not provide free transportation from/to the airports since they very often will be considerable distance away. Sometimes they will include it as part of a promotional offer. This can add a cost of $24-$60 per person to the vacation.

When you book with you will always get FREE shared transportation from the airports to the resorts and back. That means other travelers may be riding in the same vehicle to/from the resort with you. Of course, private transportation can be arranged for you for an additional fee.

All international arrivals via air to both Jamaica and Mexico require a valid passport from your country of origin. In the case of Jamaica, they require that your passport be valid when entering the country. Mexico requires that your passport be valid for at least 6 months beyond your arrival date in Mexico (so plan accordingly).

Check your passport expiration date now and renew as necessary. For U.S. citizens, here is a link to the U.S. Department of State - responsible for passport issuance and renewal. They have lots of great information about obtaining and renewing passports.

Save time on re-entry to U.S.. Consider using the Mobile Passport app on your smart phone at many US airports. The Mobile Passport app speeds you through U.S. Customs and Border Protection at select cruise ports and many major airports. Of course, you need to have a valid paper passport to use the mobile app.


P.O. Box 832084                     
Ocala FL 34483


Phone: 352-687-0333